Terms & Conditions

Acceptance of Terms
Booking or continuing lessons indicates acceptance of these Terms & Conditions.

Lesson Structure
Lessons are offered as either Term Enrolments or Casual Lessons.

Term enrolments follow the Victorian school term schedule for invoicing purposes, however lessons continue throughout the year, including public holidays unless otherwise advised.

Term Enrolment
Term students receive a reserved weekly lesson time for the duration of the school term.

Lessons are invoiced per school term in advance and must be paid before the first lesson of the term.

Cash payments should be provided in a labelled envelope with the correct amount at the first lesson of the term.

Students attending under a term enrolment are eligible for one makeup lesson per term, provided at least 24 hours’ notice is given.

Makeup lessons must be used within the same term or during the following school holiday period, subject to availability. Unused makeup lessons cannot be carried over or refunded.

Refunds are not provided for term payments.

New students may commence lessons during the term. Fees will be adjusted based on the remaining weeks.

Additional lessons during school holidays will be available at the term lesson rate.

If the teacher needs to cancel a lesson, the lesson will either be rescheduled or credited.

Casual Lessons
Casual lessons are paid weekly, no later than 24 hours before each lesson, or with cash on arrival.

Lessons are held as a regular weekly booking throughout the year, including public holidays unless otherwise advised.

Casual students may cancel or reschedule lessons with a minimum of 24 hours’ notice, in line with the studio cancellation policy.

Cancellations & Changes
A minimum of 24 hours’ notice is required to cancel or reschedule a lesson, applicable to all circumstances.

Lessons cancelled with less than 24 hours’ notice are charged in full and cannot be rescheduled.

Missed lessons without notice are considered a no-show and are forfeited.

Once a lesson is cancelled, it cannot be reversed.

Online and in-person lessons cannot be changed with less than 24 hours’ notice.

If required, lessons may be moved from in-person to online with sufficient notice (by 9am on the day of the lesson) and are subject to availability and discretion.

While every effort is made to maintain consistent lesson times, occasional adjustments may be required to support the overall studio schedule.

If you wish to discontinue lessons, two weeks’ written notice is required.

Breaks of two weeks or longer require a minimum of two weeks’ written notice.

Ongoing Bookings
Lessons are booked as a regular weekly time held year-round.

Reminder emails constitute sufficient notice of scheduled lessons.

Payment
Term enrolments are invoiced in advance for the number of teaching weeks in the school term and paid before the first lesson of the term.

Term enrolment cash payments should be provided in a labelled envelope with the correct amount on arrival at the first lesson of the term.

Casual lessons are to be paid no later than 24 hours before each lesson.

Or if a cash payment has been arranged, please pay upon arrival.

Communication
All lesson communication is managed via email to ensure clarity and accurate record keeping.

Phone contact is reserved for personal use.