Terms & Conditions

Acceptance of Terms
Booking or continuing lessons indicates acceptance of these Terms & Conditions.

Lesson Structure
Lessons are offered as either Term Enrolments or Weekly Lessons.

Term enrolments are invoiced in line with the Victorian school term schedule.

All lessons continue year-round including public holidays unless otherwise advised.

Term Enrolment
Students receive a reserved weekly lesson time for the duration of the enrolment period.

Lessons are invoiced and paid upfront per school term in advance and must be paid before the first lesson of the term.

Cash payments should be provided in a labelled envelope with the correct amount before or at the first lesson of the term.

Students attending under a term enrolment are eligible for one makeup lesson per term, provided at least 24 hours’ notice is given.

Makeup lessons must be used within the same term or during the following school holiday period, subject to availability. Unused makeup lessons cannot be carried over or refunded.

Where appropriate, lessons may be moved from in-person to online with sufficient notice (by 9am on the day of the lesson) at the studio’s discretion.

Refunds are not provided for upfront payments.

Additional lessons during school holidays will be available at the upfront lesson rate.

If the teacher needs to cancel a lesson, the lesson will either be rescheduled or credited.

Weekly Lessons
Weekly lessons are paid per lesson and held as an ongoing weekly booking.

Payment is required no later than 24 hours before each lesson, or with cash on arrival.

While offering payment flexibility, these lessons are expected to be attended consistently.

Weekly students may cancel or reschedule lessons with a minimum of 24 hours’ notice, in line with the studio cancellation policy.

Cancellations & Changes
A minimum of 24 hours’ notice is required to cancel or reschedule any lesson.

Late cancellations (less than 24 hours’ notice) are charged in full and cannot be rescheduled.

Missed lessons without notice are considered a no-show and are forfeited.

Reminder emails constitute sufficient notice of scheduled lessons.

Online and in-person lessons cannot be changed with less than 24 hours’ notice.

While every effort is made to maintain consistent lesson times, occasional adjustments may be required to support the overall studio schedule, including accommodating makeup lessons and scheduling needs. Lesson times may be moved where necessary, with advance notice provided.

If you wish to discontinue lessons, two weeks’ written notice is required.

Breaks of two weeks or longer require a minimum of two weeks’ written notice.

Payment

Term enrolments are invoiced and paid for in advance and must be paid before the first lesson of the term.

Term cash payments should be provided in a labelled envelope with the correct amount before or on arrival at the first lesson of the term.

Weekly lessons are to be paid no later than 24 hours prior to each lesson, or upon arrival if paying by cash.

Communication
All lesson communication is managed via email only to ensure clarity and accurate record keeping.

Phone contact is reserved for personal use.