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Payment Information
Terms & Conditions
Cancellations & Changes
A minimum of 24 hours’ notice is required to cancel or reschedule a lesson, applicable to all circumstances.
Lessons cancelled with less than 24 hours’ notice are charged in full and cannot be rescheduled.
Missed lessons without notice are considered a no-show and are forfeited.
Once a lesson is cancelled, it cannot be reversed.
Scope of Policy
This policy applies at all times.
Reminder emails constitute sufficient notice of scheduled lessons.
In-person and online lessons are not interchangeable on the day of the lesson.
Ongoing Bookings
Lessons are booked as a regular weekly time and are held year-round, including public holidays.
Repeated late cancellations or missed lessons may result in the loss of your designated lesson time.
If you wish to discontinue lessons, two weeks’ notice is required.
Communication
All lesson communication is managed via email only to ensure clarity and accurate record keeping.
My phone number is reserved for personal use.
Online Platform
Online lessons will be held via Google Chat. I will send you a private link to join.
You will need to create a free Gmail account if you don’t already have one.
On a computer, you can open the link directly in your web browser.
On a phone, you'll need to download the Google Chat app.
When you open the video in Google Chat it'll appear side by side, if you'd like to change the layout just hover over the video and in the top right-hand corner there's the option to pop it out into its own tab.
I will start the call for the lesson once I've finished with any prior students.
Name: Klara Zubonja
BSB: 633 123
AN: 192 855 492
Payment Reference:
Please include the date of your lesson in your payment description.
This ensures clear records and helps avoid any mix-ups.
Payment Timing:
Kindly settle payments 24 hours before each lesson to keep your account up to date and prevent any outstanding balances.
Payment Options
Setting up auto-payments in advance allows you to easily cancel if needed, or you can use the automatic email reminders as a prompt to pay manually.