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Terms & Conditions
Acceptance of Terms
Booking or continuing lessons indicates acceptance of these Terms & Conditions.
Lesson Structure
Lessons are offered as either Term Enrolments or Weekly Lessons.
Term enrolments follow the Victorian school term schedule for invoicing purposes, however all lessons continue throughout the year, including public holidays unless otherwise advised.
Term Enrolment
Term students receive a reserved weekly lesson time for the duration of the school term.
Lessons are invoiced per school term in advance and must be paid before the first lesson of the term.
Cash payments should be provided in a labelled envelope with the correct amount at the first lesson of the term.
Students attending under a term enrolment are eligible for one makeup lesson per term, provided at least 24 hours’ notice is given.
Makeup lessons must be used within the same term or during the following school holiday period, subject to availability. Unused makeup lessons cannot be carried over or refunded.
Refunds are not provided for term payments.
New students may commence lessons during the term. Fees will be adjusted based on the remaining weeks.
Additional lessons during school holidays will be available at the term lesson rate.
If the teacher needs to cancel a lesson, the lesson will either be rescheduled or credited.
Weekly Lessons
Weekly lessons are paid weekly, no later than 24 hours before each lesson, or with cash on arrival.
Lessons are held as a regular weekly booking throughout the year, including public holidays unless otherwise advised.
Weekly students may cancel or reschedule lessons with a minimum of 24 hours’ notice, in line with the studio cancellation policy.
Cancellations & Changes
A minimum of 24 hours’ notice is required to cancel or reschedule a lesson, applicable to all circumstances.
Lessons cancelled with less than 24 hours’ notice are charged in full and cannot be rescheduled.
Missed lessons without notice are considered a no-show and are forfeited.
Once a lesson is cancelled, it cannot be reversed.
Reminder emails constitute sufficient notice of scheduled lessons.
Online and in-person lessons cannot be changed with less than 24 hours’ notice.
If required, lessons may be moved from in-person to online with sufficient notice (by 9am on the day of the lesson) and are subject to availability and discretion.
While every effort is made to maintain consistent lesson times, occasional adjustments may be required to support the overall studio schedule.
If you wish to discontinue lessons, two weeks’ written notice is required.
Breaks of two weeks or longer require a minimum of two weeks’ written notice.
Payment
Term enrolments are invoiced in advance for the number of teaching weeks in the school term and paid before the first lesson of the term.
Term enrolment cash payments should be provided in a labelled envelope with the correct amount on arrival at the first lesson of the term.
Weekly lessons are to be paid no later than 24 hours before each lesson.
Or if a cash payment has been arranged, please pay upon arrival.
Communication
All lesson communication is managed via email to ensure clarity and accurate record keeping.
Phone contact is reserved for personal use.
Online Platform
Online lessons will be held via Google Chat. I will send you a private link to join.
You will need to create a free Gmail account if you don’t already have one.
On a computer, you can open the link directly in your web browser.
On a phone, you'll need to download the Google Chat app.
When you open the video in Google Chat it'll appear side by side, if you'd like to change the layout just hover over the video and in the top right-hand corner there's the option to pop it out into its own tab.
I will start the call for the lesson once I've finished with any prior students.
Name: Klara Zubonja
BSB: 633 123
AN: 192 855 492
Payment Reference:
Please include the date of your lesson in your payment description.
This ensures clear records and helps avoid any mix-ups.
Payment Timing:
Kindly settle payments 24 hours before each lesson to keep your account up to date and prevent any outstanding balances.
Payment Options
Setting up auto-payments in advance allows you to easily cancel if needed, or you can use the automatic email reminders as a prompt to pay manually.