Payment Information

Cancellation Policy

• Lessons are scheduled as a regular weekly recurrence all year round, including public holidays.

• If you need to CANCEL OR CHANGE a lesson, please provide a minimum of 24 HOURS NOTICE.

  - Cancellations made with less than 24 hours’ notice will be charged in full and cannot be rescheduled.

  - Missed lessons without notice are considered a no-show — the full fee applies and the lesson is forfeited.

  - The policy applies to all circumstances, regardless of the reason for the cancellation.

  - In-person and online lessons are not interchangeable.

  - Once a lesson time is confirmed the cancellation policy applies.

  - With sufficient notice (24+ hours) an alternative lesson time can be rescheduled.

  - Out of courtesy, please provide as much notice as possible for any changes.

  - If you wish to stop lessons, please provide at least 2 weeks’ notice so your place can be thoughtfully filled.

  - Please know that reschedules often rely on a community team effort— a spirit of give and take, where we all help each other by swapping when possible.

• All communication must go through EMAIL ONLY.

  • This helps avoid missed messages and keeps everything in one clear, trackable place.

  • Texting is reserved for urgent and personal matters only.

• This policy helps:
  ✔ Keep the schedule running smoothly
  ✔ Respects everyone’s time
  ✔ Ensures time & fees are covered fairly

Online Platform

• Online lessons will be held via Google Chat. I will send you a private link to join.

• On a computer, you can open the link directly in your web browser.

• On a phone, you'll need to download the Google Chat app.

• If you prefer, you can also download the app on your laptop.

• When you open the video in Google Chat it'll appear side by side, if you'd like to change the layout just hover over the video and in the top right-hand corner there's the option to pop it out into its own tab.

• I will start the call for the lesson once I've finished with any prior students.

Name: Klara Zubonja
BSB: 633 123
AN: 192 855 492

Payment Reference:
Please include the date of your lesson in your payment description.
This ensures clear records and helps avoid any mix-ups.

Payment Timing:
Kindly settle payments 24 hours before each lesson to keep your account up to date and prevent any outstanding balances.

Confirmation Form