Cancellation
Policy and Information
Payment Details
Payment Reference:
Please include the date of your lesson in your payment description.
This ensures clear records and helps avoid any mix-ups.
Payment Timing:
Kindly settle payments 24 hours before each lesson to keep your account up to date and prevent any outstanding balances.
Setting up auto-payments in advance allows you to easily cancel if needed, or you can use the automatic email reminders as a prompt to pay manually.
Cancellation Policy
Lessons are scheduled as a regular weekly recurrence all year round including public holidays.
If you need to CANCEL OR CHANGE a lesson, please provide a minimum of 24 HOURS NOTICE.
- Cancellations made with less than 24 hours’ notice will be charged in full and cannot be rescheduled.
- Once a lesson is cancelled it cannot be reversed.
- Missed lessons without notice are considered a no-show the full fee applies and the lesson is forfeited.
- The policy applies to all circumstances regardless of the reason for the cancellation.
- In-person and online lessons are not interchangeable.
- Once a lesson time is confirmed the cancellation policy applies.
- With sufficient notice (24+ hours) an alternative lesson time can be rescheduled.
- Out of courtesy please provide as much notice as possible for any changes.
- If you wish to stop lessons please provide at least 2 weeks’ notice so your place can be thoughtfully filled.
All communication must go through EMAIL ONLY.
• This helps avoid missed messages and keeps everything in one clear trackable place.
• My phone number is reserved for personal use only.
This policy helps:
✔ Keep the schedule running smoothly
✔ Respects everyone’s time
✔ Ensures time & fees are covered fairly